Customer Experience Team Member
Pertemps North Midlands
Place of work
Coleshill, Birmingham, West Midlands (County)
Contract type
Temporary, full-time -
Contract Length
Salary
Competitive salary
Job details
Job description, work day and responsibilities
A Customer Service professional serves as the primary point of contact for customers, handling enquiries, resolving complaints, and ensuring every interaction leaves a positive impression. Responsibilities include responding to customer queries via phone, email, or in person, processing orders or account changes, escalating complex issues to the appropriate team, and maintaining accurate customer records within the company's CRM system. The role requires excellent communication skills, a calm and empathetic manner, and the ability to manage multiple tasks simultaneously in a fast-paced environment. Candidates with previous customer service or call centre experience are preferred, though full training is provided for the right individual. Strong problem-solving skills and a genuine desire to help are essential. This is a rewarding role within a supportive team environment, offering the opportunity to develop customer management skills with a well-regarded employer. This is a fantastic opportunity to join a respected retail organisation with a genuine commitment to its people, offering a supportive environment where your contribution is valued and your career can grow.
Company address
Offer ID: #48492,
Published: 4 days ago,
