Residential Clinical Support Manager

Starting Point Recruitment

Place of work Redditch
Contract type Permanent - Full-time
Contract Length
Salary £38464 - £47139 per annum

Job details

Job description, work day and responsibilities

SPR are proudly working with a prestigious client to recruit for a Residential Clinical Service Manager.
As a Residential Clinical Service Manager you will be  working on residential rehabilitation programme that enables clients to overcome their addiction to gambling and move forward into recovery and independent living, to operate from a new site based in Redditch. This role will play a key part in overseeing the clinical running of the site and sit within our senior leadership team.
As this role is a new position within the organisation you will be joining at a very exciting time and will be required to start before the opening of the residential site to have a key input in the crucial planning of the clinical services and how we mobilise the opening of the new service.
Working Instructions:
Salary: £38,464 - £47,139
Hours: 35 hours per week – Mon-Fri daytime with occasional Saturdays on rota basis
Location: Redditch
Responsibilities and Duties of a Residential Clinical Service Manager:
  • To oversee the day-to-day delivery of our therapeutic programme by working closely with the treatment team to ensure a high-quality treatment and KPI achievement.
  • Provide the therapeutic team with appropriate and regular clinical and therapeutic support and supervision, including annual appraisals and develop opportunities for two-way feedback.
  • Ensure that all areas of treatment provisions are compliant with CQC regulatory guidance and meet outstanding rating standards within each regulated domain: Safe, Responsive, Effective, Caring and Well-Led.
  • Empower and enable staff to deliver high-quality and effective services for all service users who are ready and committed to engaging with us, from intake to discharge.
  • Ensure that the treatment programme is designed, integrated, and coordinated to achieve maximum effectiveness for each service user and that the case management system maintains clear, accurate, and up-to-date records.
  • Work with your team to support the implementation of new service plans which reflect Gordon Moody’s strategic and business plans and contractual requirements.
  • Evaluate, audit and report regularly on the treatment programmes' quality, relevance, and effectiveness.
  • Ensure the implementation of competency standards within our clinical services and lead the identification and implementation of our therapeutic staff's individual and team training and development needs.
  • Establish and monitor clear performance targets, both quantitative and qualitative, for the treatment teams to drive improved operational performance.
  • Ensure staff compliance with Data Protection and Confidentiality policies in respect of client data, working closely with the treatment teams to maximise data accuracy and security across the organisation.
  • Ensure that all appropriate risk assessment and management processes are in place to ensure the safety of staff and service users.
  • Establish and develop relationships with other agencies and bodies ensuring that we work to provide the best care whilst maintaining positive working relationships.
  • Produce and present regular reports on service performance for the Senior Leadership, the Board and other external bodies as required.
  • Be able to hold safeguarding responsibility on necessary days in the absence of the Heads of Services and the Director of Clinical Services.
  • Commit to continuous improvement of existing services and to support the development of new and innovative projects, programmes and services that meet the needs of our service users.
  • Support with the operational management of the service in the operational managers’ absence.
Essential Requirements of a Residential Clinical Service Manager:
  • BSC Level or NVQ Level 6 Qualification in a relevant discipline
  • A minimum of three years experienced as a Social Care Service Manager
  • Suitable experience managing clinical staff and overseeing the associated professional development, performance management and safeguarding
  • Sound knowledge of clinical monitoring and reporting systems
  • Proportionate awareness of mental health issues and addiction treatment
Benefits available to the Residential Clinical Service Manager:
  • 28 days of holiday plus bank holidays
  • Paycare Scheme
  • BetterSpace Membership
  • Able Futures Partnership
  • Increased Company Pension contribution
  • Strong CPD and Development Opportunities
  • Supportive working environment
  • Career Progression
  • Family Friendly Policies
  • Company Events
Please apply by submitting your CV to this advertisement.
For more information, please contact Naomi Hall at or 01922 892098.

Company address

United Kingdom
West Midlands
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Offer ID: #1859, Published: 3 weeks ago,